Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
- Standard Shipping: 7–12 business days to US, UK, EU, Australia
Shipping times do not include weekends, holidays or local customs clearance delays. We cannot guarantee delivery times during peak shopping seasons (Black Friday, Christmas).
- Click “My Account” in the top navigation bar and register with your email address before shopping.
- Check the “Create an account” box during checkout, your order details will automatically link to your new account.
An account lets you track orders, save shipping addresses and view past purchase history.
- Log into your account, find your pending order and click “Edit Address”.
- If your order is still processing, send an email with your order number and corrected address to our support team within 24 hours of purchase.
Once the package has been dispatched, we cannot modify the delivery address.
- After your order ships, we will send a tracking number to your registered email.
- Log into your account → “Orders” to view real-time logistics updates.
- You can also enter your tracking code on the “Track Order” page at the bottom of our website.
Tracking information may take 2–3 days to refresh after dispatch.
We never store your full credit card data on our website. All payments are processed via secure third-party gateways (Stripe/PayPal). Card information is encrypted and handled solely by certified payment providers, we have no access to your complete card details.
Tax rates depend on your shipping country/state local tax regulations. Tax will be automatically calculated and displayed at checkout based on your delivery address. For international orders, import duties and customs fees may apply and are the buyer’s responsibility to pay upon receipt.
We offer worldwide shipping to most countries and regions. You can view the full list of supported destinations at checkout. If your country is not available in the shipping dropdown, please contact our customer support for alternative delivery solutions.
Multiple items in a single order will usually be shipped together in one parcel, unless some products are out of stock or stored in separate warehouses. If your order is split into multiple shipments, we will send separate tracking numbers for each package to your email.
If you need to swap an item
Returns and Exchanges
We accept returns and exchanges within 30 calendar days from the date you receive your package.
Items must meet all requirements: unused, original packaging intact, all tags attached, no stains, scratches or damage caused by personal use. Customized, clearance and sale items are non-refundable and non-exchangeable. Return shipping fees are borne by the buyer unless the item arrives defective or wrong.
- Take clear photos of the wrong item, original shipping label and packaging.
- Email photos + your order number to support.
We will arrange a free return label and resend the correct product at no extra cost for you, or offer a full refund if you no longer need the item.
- Document all damage with photos/videos including the outer shipping box.
- Contact our support team immediately with your order ID.
We will provide two solutions for your choice: free replacement shipment or full refund, no restocking fee required. Claims for damage will not be accepted after 10 days of delivery.
After our support team approves your return request, we will send you a dedicated return warehouse address via email, along with a return authorization number (RA#).
Please write your RA# and order number clearly on the outside of your return package. We cannot process refunds for items sent to the wrong address without authorization.
- Email:katherine.sunny_1997@outlook.com(reply within 24 business hours)
- Contact Us page form on our website
- WhatsApp support (displayed on homepage footer)
Working hours: Monday–Friday, 9:00–18:00 UTC+8, we do not reply to messages on weekends and holidays.
Notify our support team as soon as possible with your order number and correct address before shipment.
If the parcel has already been shipped to the wrong address and cannot be rerouted, we can only wait for the package to be returned to our warehouse. A re-delivery shipping fee will apply for resending the goods.
Order cancellation or modification is free within 12 hours after payment.
Once our warehouse starts processing and packing your goods, cancellation is no longer available. You can return the item for a refund after receiving the package, following our standard return policy.
Most out-of-stock products support pre-order. You can click the “Pre-order” button on the product page to place your order. We will ship pre-order items within the estimated restock time displayed on the page. Pre-order payments are charged immediately, and standard return policies still apply for pre-order goods.